12 Months Connection with Biotraka VIP Care



Connection +  VIP Care

Never worry about your device, you are covered even if Fluffy chews it up or you run over it with the car.


  • Replacement if damaged, lost, broken or stolen*
  • Quick response 'Update Now' for location
  • 'Lost' flashes on the device for nights and heavy cover
  • GPS and WiFi Safe Zones
  • Activity Graphs
  • 24/7/365 Network Availability  99.7%* 
  • Network coverage in 10 of 145 Countries** 
  • Android and Apple Apps
  • Free Firmware and Software upgrades as released
  • 1300 number and mobile Number support***
  • Email support
  • Location updates from 1 hr frequencies to 5 mins
  • WiFi locating included,
  • Billed Annually
*Please note any connections purchased take 24-48hrs to process
With another 12 months of coverage, you can relax knowing you can track your pet's location and activity through your Biotraka App and knowing you are covered if anything happens to your device. To apply your subscription to your Biotraka account, enter your Device ID at the checkout. This can be found on the app or on the back of your Biotraka unit.

User Manual 

User Guide 

* For Device only does not include accessories subject to Biotraka VIP Care conditions.     **Subject to device compatibility and coverage . *** In office hours